Terms and Conditions

Please be aware that you should read these terms and conditions carefully. Purchasing goods from our website www.collectablecurios.co.uk is acknowledgement that you agree to these terms and conditions of use set out below.

Payment

At Collectable Curios all our prices are in Pounds Sterling (£), (GBP).  We use PayPal to ensure the utmost security for online payments.

It is not necessary to have a PayPal account, your debit/credit card can be used as you normally would when paying through any payment gateway.

Once goods have been ordered online you will receive an email confirmation of the order and a further email when the goods have been dispatched to you and the order is complete.

Postage/Shipping Options

Packaging is included in the postage/shipping options.

Items will be posted/shipped within 1-2 working days after payment has been received by the following methods

UK: Royal Mail ‘First and Second Class Signed For’ for goods under the value of £55.00, and ‘Special Delivery Guaranteed by 1pm’ for items over the value of £55.00.

International: Royal Mail ‘International Tracked/Signed’.

Delivery times via your chosen/available delivery method are determined by the postage/shipping handler and may take longer based on your location, public holidays, postage/shipping handler processing delays or any other unforeseen circumstance.

Collectable Curios will not be held liable for any loss caused to you by late delivery, errors in instructions, and mistakes on your completed order form.

If you have not received your parcel within the expected time frame please do contact us at info@collectablecurios.co.uk and we will endeavour to track down your parcel. If after investigations your parcel cannot be found by our mail services, we will refund the full cost of your order. Please note this refund may take a few days to appear in your account.

If your purchase does arrive late more than a week after the delivery timeframe and you no longer wish to keep your order, please contact us at info@collectablecurios.co.uk within 14 days of receipt of the item. Please include a description of the item and item reference number, we will then forward to you the address in Belfast to return the goods to. Returned goods must be returned within 28 days of receipt; undamaged and in the original condition and packaging that you received it. Return goods using the same method of delivery/postage which was used to supply it to you (signed for and insured for the correct amount). We will refund the full cost of your order once in receipt and secure verification and condition of the item has been completed. Please note this refund may take a few days to appear in your account.

Please be aware that the customer is liable for the costs incurred for the return postage.

Please note it is the responsibility of our non-UK customers to pay the relevant duties on goods when entering their country. Collectable Curios will not accept responsibility for duties encountered by customers who are not acquainted with their country’s policies on these matters.

Please also note that in specific circumstances where the dimensions/weight of an order are over Royal Mail ‘International Tracked/Signed For’ dimensions/weight restrictions, we reserve the right to cancel the order and refund you fully via PayPal.

Currently we do not use other Courier services.

Click and Collect

Specific large, heavy, fragile and antique items will not be available for posting. These items will be available by collection only from St George’s Market, Belfast, Northern Ireland.  To avail of this service please contact us at info@collectablecurios.co.uk where we will be happy to arrange a collection time and day at St George’s Market’s open days, weekly: Friday, Saturday and Sunday.  Please ensure that you check the product pages for any special delivery information concerning specific products.

If you have multiple or complicated delivery needs do please contact us at info@collectablecurios.co.uk for information and advice.

If for any reason we cannot fulfil your order, we will contact you by email as soon as possible.

If for any reason we cannot fulfil part of a multiple order, we will contact you by email and seek your agreement to mail those goods that are available to you.

This does not affect your statutory rights as a consumer.

Local Pickup

For those customers who wish to collect their purchases in person rather than through the post/mail, we offer the option of ‘Local Pickup’ at the check-out stage of purchase.  These items will be available for collection from St George’s Market, Belfast, Northern Ireland on the Market’s open days, weekly: Friday, Saturday and Sunday. To arrange a suitable time and day for ‘Local Pickup’ please contact us at info@collectablecurios.co.uk where we will be happy to arrange this.

Cancellation

If you wish to cancel your order you can do so up to the point of dispatch. Please contact us at info@collectablecurios.co.uk where we will cancel your order and refund the cost of your order via PayPal. Please note this refund may take a few days to appear in your account.

Pricing

Collectable Curios endeavour to ensure accurate pricing.  If for any reason we get our pricing wrong, we will contact you by email as soon as possible and bring this to your attention.  You can opt to continue or cancel your order. Please note where the order is cancelled a refund of the original payment amount will be made. This refund may take a few days to appear in your account.

Descriptions/Photographs/Condition of Goods

Please note that any antique, vintage, preloved/used items by their nature will show some signs of age. Perfection cannot be expected. All items on this site are used and sold “as is”.

Please look at all the photographs carefully. We endeavour to point out any visible defects that are beyond normal antique/vintage wear.

If there is anything of any significance, we will draw your attention to it in the description.

Dimensions/Measurements are approximations only and should be accepted as such.

Please also note that unless otherwise stated our goods do not include the original packaging or certificates.

This does not affect your statutory rights as a consumer.

Authenticity

With over 30 years of knowledge and experience of antiques and collectables our professional expert is vigilant to fakes and imitations. However, if we get it wrong and a piece isn’t original or as described we are happy for you to return the item and we will refund the cost of the item including the postage and packaging.  Please contact us at info@collectablecurios.co.uk if you believe we have inadvertently suggested an item is authentic if it is not.

Responsibilities

Collectable Curios will not be held responsible for any losses incurred from your ability/inability to use our website.

Collectable Curios will not be held responsible for any losses of a financial and data nature, or any loss, that does not directly result from something we can be held accountable for.

It is your responsibility to read and understand the terms and conditions of the Collectable Curios website. Using this website intentionally or unintentionally in violation of the terms and conditions may mean that you could be held responsible and expected to compensate us.

Collectable Curios cannot guarantee that our website will be undisturbed or without errors.  We will not be held responsible if unable to provide Internet services outside of our control.

This does not affect your statutory rights as a consumer.

 

Please also view our Returns and Refunds Policy.